Welcome to Mostaqeem’s Privacy Policy. We are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy outlines the types of information we collect, how we use it, whom we share it with, and the measures we take to keep it secure.
By using our mobile application (the “Service”), you consent to the collection and use of your data as described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue using our Service immediately.
1. Information We Collect
1.1 Feedback Data
Users can voluntarily submit feedback through our app to help us improve our services. This feedback may include suggestions, bug reports, and general comments. We do not request personally identifiable information in feedback submissions. However, if a user voluntarily includes such details in their feedback, we will handle that information with strict confidentiality.
1.2 Crash and Error Reports
We collect crash reports and application not responding (ANR) logs through Google Play Services to diagnose and fix issues within the app. The collected data may include:
- Device model and manufacturer
- Operating system version
- App version at the time of the crash
- System logs related to the issue
This data helps us identify and resolve performance problems but does not contain personally identifiable information.
2. How We Use Your Data
- Enhance the performance and stability of our application
- Investigate and fix reported issues
- Improve the user experience based on feedback
- Monitor app usage trends and diagnose technical problems
- Ensure compliance with legal and regulatory requirements
We do not use the collected data for marketing, advertising, or tracking purposes.
3. Data Sharing and Disclosure
3.1 Service Providers
We do not use third-party services to collect, process, or analyze user data. Our application operates independently without integrating external analytics tools, advertising networks, or payment processors.
3.2 Legal Compliance
We may disclose information if required by law, regulation, or legal process, including responding to court orders or government requests.
4. Data Storage and Security
We take reasonable precautions to protect your data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access control, and security audits. However, no security system is completely foolproof, and we cannot guarantee absolute security.
5. Data Retention
We retain collected data only for as long as necessary to fulfill the purposes outlined in this policy. Specifically:
- Feedback data is stored for analysis and deleted when no longer needed.
- Crash reports are retained for troubleshooting and historical tracking of issues.
- If required by law, we may retain certain data for an extended period.
Once the data is no longer needed, we ensure its secure deletion.
6. Future Data Collection
In the future, we may introduce additional features requiring the collection of additional information. If and when such changes occur, we will update this Privacy Policy accordingly to explain how the new data will be collected, used, and protected. We will also provide an option for users to review and consent to any new data collection practices.
7. User Rights and Control Over Data
- Right to Access: You may request information about the data we have collected.
- Right to Deletion: You may request that we delete any voluntary feedback you have submitted.
- Opt-Out of Crash Reporting: You can disable crash reporting through your device settings.
To exercise any of these rights, please contact us using the details provided in the “Contact Us” section.
8. Children's Privacy
Our Service is not intended for children under the age of 13. We do not knowingly collect or store data from minors. If you are a parent or guardian and believe your child has provided personal information, please contact us immediately so we can take appropriate action to remove the data.
9. Links to Other Sites
Our application may include links to external websites or services for informational purposes or user convenience. Please note that we do not own or control these third-party sites, and we cannot be held responsible for their privacy practices or content. We strongly encourage you to review the privacy policies of any external websites you visit to understand how your data may be collected, used, or shared.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our data collection practices, legal requirements, or business operations. When we update the policy, we will:
- Post the revised Privacy Policy on this page
- Update the “Last Updated” date at the top of the policy
- Notify users of significant changes through app notifications or email
We encourage users to review this Privacy Policy regularly to stay informed about how we protect their data.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, you can contact us at:
Email: mostaqeemapp@gmail.com
We are committed to responding to inquiries in a timely manner and ensuring transparency in our data collection and privacy practices.